Crisis Line: 1-800-265-0598 or 519-354-6360

Employment Opportunities

JOB CLASS: Casual/Relief Residential Counsellor

ACCOUNTABILITY: Reports directly to the Supervisor of Residential Services


The Casual/Relief Residential Counsellor is a cooperative member of the Chatham Kent Women’s Centre Inc. which includes continuous improvement while providing support to homeless individuals and families in Chatham-Kent.

The Casual/Relief Residential Counsellor supports the delivery of services from a feminist perspective to support and advocate on behalf of the clients.

The Casual/Relief Residential Counsellor is expected to have full knowledge of, and to follow the Agency Personnel Policies & Procedures of the Chatham Kent Women’s Centre Inc. while maintaining client confidentiality.


  • Post-secondary education in Social Services or related field of study;
  • Two years working experience in a Social Service agency;
  • Bilingualism in both official languages is an asset;
  • Must be community minded with excellent public relations skills;
  • Strong working knowledge of MS Office Products;
  • Must produce an approved Police-Vulnerable Sector check;
  • Current CPR and First Aid certification required.


Duties & Responsibilities:

  • Conduct and record routine security checks of the building and property;
  • Provide back-up assistance to Residential Counsellors as required;
  • Respond to crisis and support calls;
  • Provide daily individual counselling and support to residential clients;
  • Complete risk assessments with residential, non-residential and potential clients;


  • Complete intake with women seeking admission to the Chatham Kent Women’s Centre;
  • Complete intake, exit strategy plans and discharge forms and procedures;
  • Develop and provide safety planning with clients and/or potential clients;
  • Provide appropriate community resource information for non-residential and residential clients;
  • Provide advocacy, support and referrals to clients;
  • Report suspected or disclosed child abuse to Chatham-Kent Children’s Services and notify the Executive Director and/or the immediate supervisor;
  • Understand CAS/VAW Collaborative Agreement, participating in the agreement/procedures, according to agency standards;
  • Assist with general residential operating tasks as required.

Staff Responsibilities:

  • Participate in orientation, training and workshop(s);
  • Conduct and record routine security checks of the building and property;
  • Ensure completeness of Exit Surveys and MCSS Client Satisfaction Surveys;
  • Complete Serious Occurrence Report Recording forms when necessary;
  • Attend monthly supervision with Residential Supervisor;
  • Attend monthly staff meetings.

Record Keeping:

  • Maintain written/electronic records of topics covered and results of individual and/or group counseling activities in accordance with agency standards;
  • Ensure all necessary documentation for individual and group counselling is completed and maintained in WISH and any other file program according to agency standards.


  • Work safely, understand the Agency Health and Safety Regulations, and report all work-related hazardous concerns to Management;
  • Participate in community public education forums which identify the plight of the homeless in our community;
  • Perform other duties or tasks that may be assigned on an as-needed basis by the Management Team.